We have a robust recruitment process in place to shortlist and hand-pick the best suited candidates. Our recruitment process includes Disclosure and Barring Services (DBS) Clearance and satisfactory reference checks.
We carefully match our carers with our customers’ based on personalities, shared interests and hobbies (baking, crosswords, gardening etc). For example, customers who have pets, we will assign a carer who loves animals. We will allocate a carer who is “out doorsy” if our customer likes outdoor activities.
We then put together a team of regular carers who will be the core staff delivering your care. To ensure continuity of care, a competent pool of staff is available to cover breaks, any unexpected illness or where a carer needs to be relieved. Placements may range from one week to several weeks at a time (based on customer’s preference).
On the day your care starts, a manager will be present, to introduce the carer and ensure that you are comfortable and happy with the arrangement. You will be pleased to know that it doesn’t stop here. Our managers will maintain regular contact with you either by telephone, or will visit you in your home to ensure that we are meeting, or hopefully exceeding all of your expectations.
What your Carer will need
For the comfort and well being of your carer, we ask you to provide them with their own warm comfortable room (with a wardrobe, television and bed linen).
Your carer will need a two-hour break, preferably during the afternoon (although this can be flexible).
You will be required to provide your carer with food provisions for them to make their breakfast, lunch and dinner. Most of our customers enjoy having meals with their carers, however this is entirely up to you.
We are happy to discuss these requirements in more detail, please feel free to contact our office on 01604 948841